Customer management, support & platform operations
Only authorized SmokeCloud platform operators can access this portal.
Dashboard
SmokeCloud customer platform overview
Action Center
Highest-priority items that need operator attention.
0 items
Healthy Accounts
0
Active with no billing or limit warning
Needs Review
0
Billing, renewal or location review
Critical
0
Suspended, failed or unpaid
Total Companies
0
Registered tenants
Active Companies
0
Allowed to use POS
Locations
0
Across all companies
Open Support
0
Open or pending tickets
Inventory Items
0
Across all companies
Customers
0
Across all companies
Sales Records
0
Across all companies
Staff Records
0
Across all companies
Suspended
0
Companies currently blocked
Paid Plans
0
Spark or above
Billing Attention
0
Past due / failed / review
Over Location Limit
0
Needs plan or limit review
Company Data Footprint
0 B
Estimated current RTDB JSON stored under companies
Usage Reporting
0
Companies with MAIN APP usage tracking
Pinned Companies
Your frequently used merchant accounts.
Recently Viewed
Quickly return to companies you opened recently.
Recently Created Companies
Newest registered SmokeCloud tenants
Customer Companies
Search, review and manage SmokeCloud accounts
Support Center
Ticket workflow, assignments, priorities and conversations
Platform Announcements
Create maintenance, outage, update, warning and informational notices
Maintenance & Export Center
Safe cleanup tools and downloadable Portal records
Export Center
Exports are generated from the records currently loaded in the Portal.
Resolved Support Cleanup
Delete resolved tickets older than the selected age. Company ticket indexes are cleaned at the same time.
Ended Announcement Cleanup
Delete ended announcements older than the selected age.
Account History Cleanup
On-demand cleanup of old Portal account-history records. Company account settings are never deleted.
Audit Database
The dedicated audit purge remains separately protected by typed confirmation.
Company Index
Rebuild the lightweight company directory from the full database when new companies or large company-side changes need to be synchronized.
Portal Operators
Manage who can access the SmokeCloud Portal App and what they can do
Firebase Authentication: create the user's login in Firebase Authentication first, then paste that user's UID into the operator form below. The Portal stores authorization at platformOperators/{UID}; it does not create Firebase Authentication users from the browser.
System Diagnostics
Portal health, index status, Firebase connection and entitlement checks
Platform Audit Log
Administrative actions performed in SmokeCloud Portal App